If you haven't been able to find the answer in our customer services section, 

 detailing the problem you have encountered and our advisors will be happy to assist.

I can't find the answer I need, how can I contact you?

Yes we do! You can chat to any of the Customer Service team between the following hours:

Customer Service Opening Hours for chat online

Do you have a live chat service?

We hope that you are pleased with the service you have received while shopping with The Body Shop and with the products you purchased. If for any reason you are not 100% satisfied, and you would like to discuss this with us, please contact us as soon as possible via one of the following routes:

I need to make a complaint, how do I go about this?

Located in the footer of The Body Shop website you will find the option to register your email address.

How do I sign up to your emails/newsletters?

That's fantastic, we're so pleased you’d like to send us back in some praise. If you use our contact us page, you can send in your comments. We'd love to hear from you.

Contact our friendly team

Let us know how we can help.

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